Política de envío

At Q-niri, we are committed to providing a smooth and reliable shopping experience from the moment you place your order until it arrives at your door. We carefully prepare and package every order to help ensure that your products reach you safely and in excellent condition.

1. Order Processing

Orders are processed after payment has been successfully confirmed.

We aim to prepare and dispatch orders as quickly as possible. Processing times may vary depending on product availability, order volume, weekends, and public holidays.

Once your order has been shipped, you will receive a confirmation email containing your tracking information when available.

2. Delivery Time

Our standard delivery timeframe is approximately 3–4 business days after your order has been processed and shipped.

Please note that delivery times are estimates and may vary depending on your location, carrier operations, holidays, weather conditions, or other circumstances beyond our control.

3. Shipping Carriers

Depending on your destination and the availability of shipping services, orders may be delivered through trusted carriers such as Estafeta, FedEx, UPS, or another suitable delivery provider.

The carrier used for your order may vary depending on the delivery address and shipping method available.

4. Shipping Costs

Applicable shipping costs will be displayed during checkout before you complete your purchase.

Any promotional free-shipping offers will be subject to the terms and conditions stated at the time of the promotion.

5. Order Tracking

Once your order has been dispatched, tracking details will be sent to the email address provided during checkout.

Please allow some time for the carrier's tracking system to update after your order has been shipped.

6. Delivery Address

Customers are responsible for providing an accurate and complete delivery address when placing an order.

Q-niri cannot be held responsible for delays or failed deliveries resulting from incorrect, incomplete, or outdated delivery information provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible after placing your order.

7. Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us so we can assist you in checking the status of your shipment.

Delivery delays may occasionally occur because of carrier disruptions, severe weather, holidays, customs procedures, or other circumstances outside our control.

8. Damaged Packages

We take care when packaging every order. If your package arrives damaged, please contact us as soon as possible with your order number and photographs showing the condition of the package and product.

We will review the situation and work with you to determine the appropriate solution.

9. Incorrect or Missing Items

If you receive an incorrect or incomplete order, please contact our customer service team promptly with your order details. We will review your request and assist you with the next steps.